Every Day We Work To Earn Your Trust

Conway’s Customer First Service Pledge

Conway is committed to consistently providing you with the best customer service and support. We listen carefully to your feedback and incorporate what we learn into a system of continual improvement for our processes, policies, and people.

We make it right! Our goal is complete and total customer satisfaction. Our Customer First Service Pledge outlines our commitment to you and the standard of service you can expect when you partner with Conway.

Easy Access:

You can reach us by phone, email or website.

Live Call Center:

Speak to a live professional for your service and supply needs.

Help Desk:

We resolve many of your technical issues right over the phone.

Response Time:

We average a 4 hour response time and call-to-completion of 5 hours.

Local Billing:

Deal directly with local professionals who know your account.

Local Warehousing:

Equipment, parts and supplies are stored locally and delivered quickly.

National Capabilities:

As part of the Xerox and Global Imaging Systems network, we are connected to 200+ sister companies that can provide service and support to your extended locations with the same high standard.

If you’re looking for a reliable technology partner and want to experience first-class customer service and loyalty, give us a call.

The Net Promoter Score (NPS) system allows us to capture feedback that reflects how customers really feel about their service call.

Our survey asks several questions to help us better understand your service experience, but the answer to one key question is the ultimate indication of client satisfaction and loyalty. “How likely is it that you would recommend our company to a friend or colleague?”

Harvard Business Review reports that net promoter scores of 75% to 80% are the target for companies looking for world-class loyalty. Our current Net Promoter Score is 88 (for 2017) indicating that 8.8 out of 10 customers would recommend us. And our number is rising every day!

If you are a Conway customer reading this – THANK YOU!
Our goal is to improve on that score with every service call.

Our customers have rated us with an average
Net Promoter Score of 88

2016 NPS Score 82
2016 NPS Score 88
2018 NPS Score 88

Don’t Just Take Our Word For It…

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Our Customers Say It Best!

Conway always provides prompt service and our technician is the best! He is very knowledgeable and takes care of our needs every time. Professional and friendly and always does a complete job – never leaves issues unresolved.

S. Adams
Foss Performance Materials

Phil has been our service technician for more than a decade. He is extremely professional, knowledgeable, pleasant and excellent at his job. He is also willing to give advice if we are experiencing a problem with one of our other copiers or printers.

J. Dohry
Sanborton Central School

The technician was great in getting to our location in a timely manner, and resolving our issue immediately (in one day). Thank you for your help!

J.Greggo
Site One Landscape

“I put in the service call and within 30 minutes the technician was here. We very much appreciate you being here so quickly!”

A. Hillman

Concord Hospital

“The folks on the phone are always efficient and pleasant, and the service people are dispatched quickly.”

S. Walthour
Keene State College

“The technician was very friendly. He explained what he was doing to the printer and fixed it quickly.”

C. Stevens
Mast Landing Senior Care

Featured Testimonials

 
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