Conway is committed to consistently providing you with the best customer service and support. We listen carefully to your feedback and incorporate what we learn into a system of continual improvement for our processes, policies, and people.
We make it right! Our goal is complete and total customer satisfaction. Our Customer First Service Pledge outlines our commitment to you and the standard of service you can expect when you partner with Conway.
You can reach us by phone, email or website.
Speak to a live professional for your service and supply needs.
We resolve many of your technical issues right over the phone.
We average a 4 hour response time and call-to-completion of 5 hours.
Deal directly with local professionals who know your account.
Equipment, parts and supplies are stored locally and delivered quickly.
As part of the Xerox and Global Imaging Systems network, we are connected to 200+ sister companies that can provide service and support to your extended locations with the same high standard.
If you’re looking for a reliable technology partner and want to experience first-class customer service and loyalty, give us a call.
The Net Promoter Score (NPS) system allows us to capture feedback that reflects how customers really feel about their service call.
Our survey asks several questions to help us better understand your service experience, but the answer to one key question is the ultimate indication of client satisfaction and loyalty. “How likely is it that you would recommend our company to a friend or colleague?”
Harvard Business Review reports that net promoter scores of 75% to 80% are the target for companies looking for world-class loyalty. Our current Net Promoter Score is 88 (for 2017) indicating that 8.8 out of 10 customers would recommend us. And our number is rising every day!
If you are a Conway customer reading this – THANK YOU!
Our goal is to improve on that score with every service call.
Conway always provides prompt service and our technician is the best! He is very knowledgeable and takes care of our needs every time. Professional and friendly and always does a complete job – never leaves issues unresolved.
Phil has been our service technician for more than a decade. He is extremely professional, knowledgeable, pleasant and excellent at his job. He is also willing to give advice if we are experiencing a problem with one of our other copiers or printers.
The technician was great in getting to our location in a timely manner, and resolving our issue immediately (in one day). Thank you for your help!
“I put in the service call and within 30 minutes the technician was here. We very much appreciate you being here so quickly!”
“The folks on the phone are always efficient and pleasant, and the service people are dispatched quickly.”
“The technician was very friendly. He explained what he was doing to the printer and fixed it quickly.”